Refund policy

At Usoya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• You may request a return within 30 days of delivery.

• Items must be unused, in their original condition, and in their original packaging.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Return Process

To initiate a return, contact us at info@usoya.com or call +19295664678. Please include your order number and the reason for your return request. Our support team will provide detailed return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or the incorrect item was shipped.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

• Used or damaged items

• Items returned without their original packaging

• Final sale items

• Gift cards

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds are typically received within 7 business days.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Usoya
Company: WVR Business
Company Number: 83952799
VAT ID: NL003894544B30
Support Email: info@usoya.com
Phone Number: +1 929 566 4678
Address: Imkerstraat 19, 2651 KA Berkel en Rodenrijs, The Netherlands

Support Hours: Monday – Friday: 8:00 AM – 5:00 PM (New York, EST)