Privacy policy

Effective Date: July 3, 2026

Welcome to Usoya. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. General Conditions

By using this website, you represent that you are at least the age of majority in your state or country of residence, or that you have obtained the consent of a parent or legal guardian.

You agree not to use our products or services for any unlawful, fraudulent, or unauthorized purpose or in violation of any applicable laws or regulations.

Usoya reserves the right to refuse service, suspend accounts, or cancel orders at our sole discretion, with or without notice.

2. Products and Services

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is free from errors or omissions.

Product colors may appear differently depending on your monitor or mobile device settings, and we cannot guarantee that your screen will display colors exactly as they appear in person.

We reserve the right to:

  • Limit product quantities

  • Discontinue products at any time

  • Modify product specifications without prior notice

  • Refuse or cancel orders when necessary

3. Pricing and Payment

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Prices, promotions, and product availability may change without prior notice.

Payments are securely processed through trusted third-party payment providers. By submitting your payment information, you represent that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.

4. Order Acceptance and Processing

Orders are generally processed within 1–3 business days after payment has been successfully verified.

After placing your order, you will receive an order confirmation email. Receipt of this email does not constitute acceptance of your order.

Usoya reserves the right to refuse, limit, or cancel any order for reasons including, but not limited to:

  • Suspected fraudulent activity

  • Pricing or inventory errors

  • Payment verification issues

  • Violation of these Terms

If your order is canceled after payment has been received, any applicable refund will be issued to your original payment method.

5. Shipping

Shipping times vary depending on your destination and the shipping method selected during checkout.

Estimated delivery dates are provided as a guideline only and are not guaranteed.

Usoya is not responsible for shipping delays caused by:

  • Shipping carriers

  • Customs inspections or clearance

  • Severe weather

  • Natural disasters

  • Incorrect shipping information provided by the customer

  • Other circumstances beyond our reasonable control

Additional customs duties, taxes, or import fees are the responsibility of the customer where applicable.

6. Returns and Refunds

Please review our Return & Refund Policy for complete information regarding returns, exchanges, eligibility requirements, and refund procedures.

By placing an order, you acknowledge that you have reviewed and accepted our Return & Refund Policy.

7. Intellectual Property

All content available on this website—including but not limited to text, graphics, photographs, videos, logos, icons, product descriptions, designs, branding, and website layout—is the exclusive property of Usoya or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Usoya.

8. Acceptable Use

By using our website, you agree not to:

  • Use the website for any unlawful or fraudulent activity.

  • Violate any applicable laws or regulations.

  • Upload viruses, malware, or other harmful software.

  • Attempt unauthorized access to our systems, servers, or customer information.

  • Interfere with the operation, security, or functionality of the website.

  • Engage in activities that may disrupt or negatively impact other users.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Usoya, its owners, employees, affiliates, suppliers, and partners shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or relating to:

  • Your use of our website

  • Your inability to access the website

  • The purchase or use of our products

  • Delays or interruptions in service

  • Errors or inaccuracies on the website

Our total liability shall not exceed the amount paid by you for the applicable order.

10. Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

Usoya does not control, endorse, or assume responsibility for the content, privacy practices, or policies of any third-party websites.

Your use of third-party websites is entirely at your own risk.

11. Changes to These Terms

We reserve the right to update, revise, or replace these Terms of Service at any time.

Any changes will become effective immediately upon publication on this page. Your continued use of our website following any updates constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically.

12. Contact Us

If you have any questions regarding these Terms of Service or require assistance, please contact our customer support team.

Store Name: Usoya
Company: WVR Business
Company Number: 83952799
VAT ID: NL003894544B30
Support Email: info@usoya.com
Phone Number: +1 929 566 4678
Address: Imkerstraat 19, 2651 KA Berkel en Rodenrijs, The Netherlands

Support Hours: Monday – Friday: 8:00 AM – 5:00 PM (New York, EST)